SHIPPING POLICY
INTERNATIONAL SHIPPING
We offer Free Insured & Tracked Shipping worldwide, so everyone can enjoy our beautiful products! Unfortunately, we cannot speed up the international shipping or the transit time/customs clearance process, so sometimes shipping times may extend a bit, this is out of our hands.
SHIPPING TIME:
Once an order is placed, our team will carefully collect your items from the clouds and package it with hugs and love, so please allow up to 48-72 hours for our team to pick and pack your order.If you just received a shipment notification please allow 1 to 6 working days for the tracking information to update.
WRONG ADDRESS:
We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation.
MARKED AS DELIVERED:
If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS/Canada Post etc.) to the correct address provided upon ordering but has not successfully arrived you must contact the local post office and bring for us formal affidavit of a lost, stolen package or undelivered package. After that, we will endeavour to resend a replacement order to you.
This is left to the discretion the-littlemarvin.com, however in this specific scenario we cannot issue a refund.
Please contact us ASAP so we can help at contact@the-littlemarvin.com. Each case is different so be sure to include all relevant information when contacting us.
IMPORT TAXES / REFUSAL OF PACKAGE:
We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives at your country and...
- The customer refuses to accept the package
- No attempt is made in the country of destination to deliver the package.
We deserve the right to abandon the package(s) and will not be responsible for any refund.
