SHIPPING POLICY
Your Shipping Guide
We offer Free Insured & Tracked Shipping worldwide, so everyone can enjoy our beautiful products! Unfortunately, we cannot speed up the international shipping or the transit time/customs clearance process, so sometimes shipping times may extend a bit, this is out of our hands.
Please note if you order multiple items in a single order, they may be shipped from different locations based on stock availability. Separate tracking numbers will be provided for each shipment. We do this to ensure you receive your full order as fast as possible.
We know one thing for sure: That the team at our warehouse are working their hardest to process and ship your parcel as soon as possible.
Processing Times & Shipping Times
Once an order is placed, it will generally take 2-4 business days to have it processed.
If you just received a shipment notification please allow 1-5 business days for the tracking information to update.
Since we offer worldwide shipping, delivery time can vary depending on the country you order from. For most countries, parcels should arrive within 5-14 business days (excluding Sundays and statutory holidays).
| Standard Shipping | 7-14 business days |
| Expedited Shipping | 5-8 business days |
Shipping Location Times
Our products are shipped from both domestic and overseas warehouses, depending on your location. Delivery times may vary and are largely determined by local postal services once the package arrives in the destination country.
| Location | Shipping Times |
| 🇺🇸 United States | 5 - 14 business days |
| 🇬🇧 United Kingdom | 5 - 10 business days |
| 🇪🇺 Europe | 7 - 10 business days |
| 🇨🇦 Canada | 7 - 14 business days |
| 🇦🇺 Australia | 7 - 10 business days |
| 🇳🇿 New Zealand | 7 - 10 business days |
Wrong Address:
We are not responsible for undeliverable packages due to missing, incomplete, or incorrect destination information. To help prevent errors, we verify the shipping information with every customer in the order confirmation.
If you notice that your address is incorrect or needs updating, please contact us within 12 hours of placing your order. You can email us at contact@the-littlemarvin.com or use our contact form - here to provide the correct address.
Delayed Orders:
Please note that we aim to get all of our orders to our customers within the time window outlined on our shipping information page.
Unfortunately from time to time delays can occur. While we understand that this is not the experience we aim to provide, we cannot cancel/refund orders that are trackable and still in transit. However, on occasion items do get mislaid or held up a substantially long time, and we are 100% committed to resolving this fully on a case by case basis.
Each case is different so you have any concerns whatsoever with your order/the tracking number assigned to your order and wish to receive further information on any of the above please do not hesitate to contact us at contact@the-littlemarvin.com or use our contact form - here.
Marked as 'Delivered', but never received:
If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS/Canada Post etc.) to the correct address provided upon ordering but has not successfully arrived you must contact the local post office and bring for us formal affidavit of a lost, stolen package or undelivered package. After that, we will endeavour to resend a replacement order to you.
This is left to the discretion the-littlemarvin.com, however in this specific scenario we cannot issue a refund.
Please contact us ASAP so we can help at contact@the-littlemarvin.com or use our contact form - here. Each case is different so be sure to include all relevant information when contacting us.
Q&A
-Where can I find my tracking number?
An email notification will be sent to you with a tracking number when your items are shipped. In addition, you will receive email updates once your order is out for delivery or has been delivered.
We will be happy to assist you if you haven't received one or your tracking number doesn't work.
-How can I track the status of my order?
After we have shipped your order, an email update will be sent titled "A shipment from order #******* is on the way". You will find your tracking number and information inside this email.
With the tracking number you can track your order on the Tracking Page we will give to you.
-Having Trouble Viewing Tracking Updates?
As much as we wish we could provide every customer with the most accurate tracking updates, all tracking information is provided by our courier partner and our team only has access to the same information that you do. With that said, it is rather difficult for us to give an estimated time of arrival. We are going to try our best to accommodate everyone’s shipping situation and to ensure satisfaction.
If your order is taking an extremely long time to reach you, please Submit a Request and our team will work towards the best solution for you based on your latest tracking information.
We appreciate your patience and understanding as we work through this together.
-My product was lost in transit, or was stolen.
If you have purchased a Shipping Protection item to cover theft and products lost during transit, we will immediately issue a replacement. To expedite the process, please make sure to include this information when contacting our customer support team:
- Order №
- Full Name
- Contact email address/phone number
Our Customer Service team will immediately initiate a replacement for you.
-My order was lost in transit/stolen, and I did not purchase the Shipping Protection:
We advise you to reach out to your post, local carrier and state what has happened. We cannot guarantee a full refund or replacement for the lost or stolen items.
We reserve the right to modify this shipping policy at any time.
If you still have any questions reach out to us at contact@the-littlemarvin.com or use our contact form - here.
