RETURNS & EXCHANGES

Here at The Little Marvin, we want you to have complete peace of mind when you choose to shop with us. We understand that ordering online can be daunting and we want to make sure you know we are here to help from start to finish. We hope you love your items as much as we do but understand that in some cases you may need to contact us to organize a return and we are here to make this as easy as possible for you. 

-Where can we reach you?

• You can reach us out at contact@the-littlemarvin.com 
• Use our contact form - Submit a Request.

Our Customer Service team is always available and will respond within 24 hours. For inquiries submitted on weekends or holidays, please allow 1-2 business days for a reply. Thank you for your patience!

-Can I cancel the order?

Customer can make a free cancellation within 12 hours of placing an order and receive a complete refund of the money. After that time the order is being processed, therefore it cannot be canceled.

Please if you have to cancel your order for any reason reach out to us immediately at contact@the-littlemarvin.com or use our contact form - here. If you are able to cancel within the given time frame, then follow the instructions provided by our support specialist.

-What do I need to do to return?

If you’ve reached the point where you need to return an item, please note that you are responsible for the shipping costs associated with returning your item. We do not provide return labels. Items must be returned in their original condition (e.g., unused, undamaged, with original packaging and in "like new" condition).

If a return request is approved, we will provide you with the return shipping address via email.

Return timing & proof of shipment

• Our return window is 30 days from the date of delivery (including the delivery day).
• If your return is approved on or before Day 23 of the return window, you must ship the item and provide proof of shipment no later than Day 30 of the return window.
• If your return is approved within the final 7 days of the return window (Days 24–30), you will be granted a minimum of 7 days from the date we provide the return address to ship the item and submit proof of shipment - even if this extends beyond the original 30-day return window.

Once you’ve returned the item, please ensure you provide proof of shipment, such as a photo of the shipping label. This confirmation helps us verify that the return has been initiated and allows us to process your request efficiently. If proof of shipment is not provided within the applicable timeframe outlined above, the request will no longer be eligible for a refund.

In cases where an item is received in a condition that is not in its original "like new" state (e.g., missing packaging, damaged packaging, missing manual, etc.), the case will be reviewed individually, and additional penalties may apply.

*Please note: We kindly ask you not return the item to the address it was shipped from. We will provide you with all necessary shipping guidelines via email. If the item is returned to the incorrect address, we will not be able to issue a refund.

If you have any questions reach out to us at contact@the-littlemarvin.com or use our contact form - here. 

-I would like to get a refund. What do I need to do?

If you aren’t totally satisfied with your purchase for any reason, you can apply for a refund within 30 days starting (including) from the date your order is delivered/received. 

*Please note: if you request a refund, the purchase price excluding delivery charges, shipping protection/insurance, discounts, priority processing and tips will be refunded to you using the original payment method. This will be processed within 5 - 7 business days once we have received the item. Additionaly: under no circumstances can we refund onto another credit/debit card for security reasons.

*Please note: that we cannot process exchanges/replacements or refunds if a customer requests it after 30 days  from (including) the date your order is delivered/received, so please be sure to contact us within this 30 days period. 

*Please note: If a customer submits a refund or return request within the 30-day return window, the request must remain active and responsive.

If the communication related to the request extends beyond the 30-day return window, the case will be considered inactive and automatically closed if the customer fails to respond within 3 calendar days, calculated as follows:

• starting from the day after the 30-day return window ends, or
• starting from the day after our most recent reply, (if communication continues beyond the return window)

Once a case is closed due to inactivity, it will no longer be eligible for a refund.

All refund issues are processed through our Customer Service Team and If you have any questions reach out to us at contact@the-littlemarvin.com or use our contact form - here. 

-I received damaged/defective item, what do I need to do?

If the unlikely event occurs that your item arrives in an unsatisfactory condition or is damaged upon arrival, we will address the issue promptly. To process this, we kindly ask you to provide photos or videos where the defect or damage is clearly visible. This will allow us to confirm the issue and resolve it as quickly as possible. Please send the required materials to our Customer Service team at contact@the-littlemarvin.com for further assistance.

If you added Shipping Protection to your order: in cases where the packaging is damaged during transit, which is usually out of our control, we can provide additional support under the protection program and work out a suitable solution for you. 

Each case is different and depending on the circumstances and the severity of the damage we may offer a replacement order/exchange, an E-gift card, or a partial/full refund. This is down to the discretion of the Customer Service Team.

Please also note that on occasion there may be slight color/shade disparity between the colors of our items on different platforms e.g. mobile/tablet due to tint and contrast difference, and we aim to accurately demonstrate all of our products on our website as clearly as we can.

-I made a mistake in address, what can be done?

We kindly ask you to double-check your address when entering your details on our shipping information page to avoid any issues. If you’ve entered the wrong address, moved, or need to change the product size, color, or style after your order has been shipped and you’ve received your shipping confirmation, we may be unable to accommodate such changes or offer a refund.

That said, we are always on our customers' side and will do our best to assist you. However, if the mistake was made on your end, in most cases, shipping fees both ways will need to be covered by us. If you’d like the item reshipped to the correct address, a reshipment fee will be required.

If you notice that your address is incorrect or needs updating, please contact us within 12 hours of placing your order. You can email us at contact@the-littlemarvin.com or use our contact form - here to provide the correct address.

-My order got delayed, what can be done?

Please note that we aim to get all of our orders to our customers within the time window outlined on our shipping information page.

Unfortunately from time to time delays can occur. While we understand that this is not the experience we aim to provide, we cannot cancel/refund orders that are trackable and still in transit. However, on occasion items do get mislaid or held up a substantially long time, and we are 100% committed to resolving this fully on a case by case basis.

Each case is different so you have any concerns whatsoever with your order/the tracking number assigned to your order and wish to receive further information on any of the above please do not hesitate to contact us at contact@the-littlemarvin.com or use our contact form - here.

-I've got a notification saying my order was 'Delivered', but I never received it.

If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS/Canada Post etc.) to the correct address provided upon ordering but has not successfully arrived you must contact the local post office and bring for us formal affidavit of a lost, stolen package or undelivered package. After that, we will endeavour to resend a replacement order to you.

This is left to the discretion the-littlemarvin.com, however in this specific scenario we cannot issue a refund.

Please contact us ASAP so we can help at contact@the-littlemarvin.com or use our contact form - here. Each case is different so be sure to include all relevant information when contacting us.

-My product was lost in transit, or was stolen.

If you have purchased a Shipping Protection item to cover theft and products lost during transit, we will immediately issue a replacement. To expedite the process, please make sure to include this information when contacting our customer support team:

• Order №
• Full Name
  
• Contact email address/phone number
  

Our Customer Service team will immediately initiate a replacement for you.

-My order was lost in transit/stolen, and I did not purchase the Shipping Protection:

We advise you to reach out to your post, local carrier and state what has happened. We cannot guarantee a full refund or replacement for the lost or stolen items.

-I haven't received my refund/credit yet.

After we’ve issued a refund, it typically takes up to 10 business days to process, depending on your bank. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve completed all these steps and still haven’t received your refund, please contact us at contact@the-littlemarvin.com or use our contact form - here.